| Customer-to-customer interactions on customer citizenship behavior JH Jung, JJ Yoo Service Business 11, 117-139, 2017 | 101 | 2017 |
| Service climate as a moderator of the effects of customer-to-customer interactions on customer support and service quality JH Jung, JJ Yoo, TJ Arnold Journal of Service Research 20 (4), 426-440, 2017 | 94 | 2017 |
| The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty JH Jung, JJ Yoo, TJ Arnold Journal of Business Research 122, 362-372, 2021 | 65 | 2021 |
| Salesperson brand attachment: a job demands-resources theory perspective L Allison, KE Flaherty, JH Jung, I Washburn Journal of Personal Selling & Sales Management 36 (1), 3-18, 2016 | 63 | 2016 |
| The effects of deviant customer-oriented behaviors on service friendship: The moderating role of co-production JH Jung, J Yoo Journal of Retailing and Consumer Services 48, 60-69, 2019 | 43 | 2019 |
| The effect of customer-initiated justice on customer-oriented behaviors JH Jung, TJ Brown, AR Zablah Journal of Business Research 71, 38-46, 2017 | 41 | 2017 |
| Frontline employee passion: a multistudy conceptualization and scale development AC Crawford, CE Newmeyer, JH Jung, TJ Arnold Journal of Service Research 25 (2), 194-210, 2022 | 23 | 2022 |
| How customer requests influence frontline employee job outcomes: The role of personal appraisal tendencies and situational customer demandingness JH Jung, TJ Brown, AR Zablah Journal of Retailing 98 (2), 315-334, 2022 | 14 | 2022 |
| The impact and mediating role of personal brand authenticity on the self-actualization of university graduates entering the workforce L Allison, J Blair, JH Jung, PJ Boutin Jr Journal for Advancement of Marketing Education 28 (2), 3-13, 2020 | 11 | 2020 |
| The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context JH Jung, J Yoo, Y Jung Journal of Service Theory and Practice 32 (2), 232-257, 2022 | 9 | 2022 |
| The Interactive Influence of Frontline Employee Motivational Orientation and Service Climate/Strength Upon Employee Need Satisfaction and Performance JH Jung, J Yoo, TJ Arnold, S Ryu Journal of Service Research, 10946705231190012, 2023 | | 2023 |
| EMPLOYEE BRAND ATTACHMENT: A JOB DEMANDS-RESOURCES THEORY PERSPECTIVE L Allison, K Flaherty, JH Jung, I Washburn ROBERT MITTELSTAEDT DOCTORAL SYMPOSIUM PROCEEDINGS, 207, 2015 | | 2015 |
