Ger Koole

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Rob van der MeiCWI and Vrije Universiteit AmsterdamVerified email at cwi.nl
Oualid JouiniCentraleSupélec, Université Paris SaclayVerified email at centralesupelec.fr
Avishai MandelbaumProfessor of Service Engineering, Operations Research, StatisticsVerified email at technion.ac.il
Eitan AltmanSenior Researchers at INRIA, Sophia-Antipolis, FranceVerified email at inria.fr
Philippe NainInriaVerified email at inria.fr
Arie HordijkLeiden UniversityVerified email at xs4all.nl
Sandjai BhulaiVrije Universiteit AmsterdamVerified email at vu.nl
Rene BekkerVrije Universiteit AmsterdamVerified email at vu.nl
Benjamin LegrosVerified email at centraliens.net
Tania JimenezAvignon UniversityVerified email at univ-avignon.fr
Onno BoxmaProfessor of Stochastic Operations Research. Eindhoven University of TechnologyVerified email at tue.nl
Dennis MoekeHAN University of Applied SciencesVerified email at han.nl
Alwin HaenselHaensel AMSVerified email at haensel-ams.com
Bo Friis NielsenVerified email at imm.dtu.dk
Karim GhanesLaboratoire Génie Industriel, Ecole Centrale ParisVerified email at heyaxel.com
Bert ZwartCWI Amsterdam and Eindhoven University of TechnologyVerified email at cwi.nl
Søren AsmussenProfessor at Department of Mathematics, Aarhus UniversityVerified email at imf.au.dk
Sihan DingCentrum Wiskunde & InformaticaVerified email at cwi.nl
Geurt JongbloedProfessor of Statistics, TU DelftVerified email at tudelft.nl
Zied JemaiProfesseur associéVerified email at ecp.fr

Ger Koole

Vrije Universiteit Amsterdam

Verified email at vu.nl - Homepage

operations research service operations management applied probability business analytics


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Telephone call centers: Tutorial, review, and research prospects N Gans, G Koole, A Mandelbaum Manufacturing & Service Operations Management 5 (2), 79-141, 2003	2057	2003
The message delay in mobile ad hoc networks R Groenevelt, P Nain, G Koole Performance Evaluation 62 (1-4), 210-228, 2005	771	2005
Queueing models of call centers: An introduction G Koole, A Mandelbaum Annals of Operations Research 113, 41-59, 2002	551	2002
Optimal outpatient appointment scheduling GC Kaandorp, G Koole Health care management science 10, 217-229, 2007	403	2007
Marked point processes as limits of Markovian arrival streams S Asmussen, G Koole Journal of Applied Probability 30, 365-372, 1993	296	1993
Managing uncertainty in call centres using Poisson mixtures G Jongbloed, G Koole Applied Stochastic Models in Business and Industry 17 (4), 307-318, 2001	256	2001
An overview of routing and staffing algorithms in multi-skill customer contact centers G Koole, A Pot Manuscript, 2006	249	2006
Modeling the emergency cardiac in-patient flow: an application of queuing theory AM De Bruin, AC Van Rossum, MC Visser, GM Koole Health Care Management Science 10, 125-137, 2007	226	2007
Dimensioning hospital wards using the Erlang loss model AM De Bruin, R Bekker, L Van Zanten, GM Koole Annals of Operations Research 178, 23-43, 2010	202	2010
Performance analysis and optimization in customer contact centers G Koole First International Conference on the Quantitative Evaluation of Systems …, 2004	201	2004
On optimal call admission control in resource-sharing system E Altman, T Jiménez, G Koole IEEE Transactions on Communications 49 (9), 1659-1668, 2001	180	2001
Structural results for the control of queueing systems using event-based dynamic programming G Koole Queueing systems 30, 323-339, 1998	180	1998
Simple methods for shift scheduling in multiskill call centers S Bhulai, G Koole, A Pot Manufacturing & Service Operations Management 10 (3), 411-420, 2008	174	2008
A queueing model for call blending in call centers S Bhulai, G Koole IEEE Transactions on Automatic Control 48 (8), 1434-1438, 2003	168	2003
Call center optimization G Koole MG books, Amsterdam, 2013	162*	2013
Monotonicity in Markov reward and decision chains: Theory and applications G Koole Foundations and Trends in Stochastic Systems 1 (1), 1-76, 2006	144	2006
Message delay in manet R Groenevelt, P Nain, G Koole Proceedings of the 2005 ACM SIGMETRICS international conference on …, 2005	125	2005
On the optimality of the generalized shortest queue policy A Hordijk, G Koole Probability in the Engineering and Informational Sciences 4 (4), 477-487, 1990	106	1990
Costs and effects of Internet cognitive behavioral treatment blended with face-to-face treatment: Results from a naturalistic study RMF Kenter, PM van de Ven, P Cuijpers, G Koole, S Niamat, RS Gerrits, ... Internet Interventions 2 (1), 77-83, 2015	104	2015
Resource allocation in grid computing G Koole, R Righter Journal of Scheduling 11, 163-173, 2008	99	2008

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