Intelligent procedures for intra‐day updating of call center agent schedules V Mehrotra, O Ozlük, R Saltzman Production and operations management 19 (3), 353-367, 2010 | 82 | 2010 |
A call center uses simulation to drive strategic change RM Saltzman, V Mehrotra Interfaces 31 (3), 87-101, 2001 | 76 | 2001 |
An animated simulation model for analyzing on-street parking issues RM Saltzman Simulation 69 (2), 79-90, 1997 | 38 | 1997 |
A heuristic ceiling point algorithm for general integer linear programming RM Saltzman, FS Hillier Management Science 38 (2), 263-283, 1992 | 35 | 1992 |
Simulating a more efficient bike sharing system RM Saltzman, RM Bradford Journal of Supply Chain and Operations Management 14 (2), 36, 2016 | 25 | 2016 |
Simulating student flow through a college of business for policy and structural change analysis RM Saltzman, TM Roeder Journal of the Operational Research Society 63 (4), 511-523, 2012 | 23 | 2012 |
Optimal realignments of the teams in the National Football League RM Saltzman, RM Bradford European Journal of Operational Research 93 (3), 469-475, 1996 | 23 | 1996 |
A manager-friendly platform for simulation modeling and analysis of call center queueing systems R Saltzman, V Mehrotra Proceedings of the 2004 Winter Simulation Conference, 2004. 1, 2004 | 18 | 2004 |
Three proposals for improving short-term on-street parking RM Saltzman Socio-Economic Planning Sciences 28 (2), 85-100, 1994 | 13 | 1994 |
A hybrid approach to minimize the cost of staffing a call center RM Saltzman International Journal of Operations and Quantitative Management 11 (1), 1, 2005 | 12 | 2005 |
Perspectives on teaching simulation in a college of business RM Saltzman, TM Roeder 2013 Winter Simulations Conference (WSC), 3620-3629, 2013 | 10 | 2013 |
An optimization model for scheduling classes in a business school department R Saltzman California Journal of Operations Management 7 (1), 84-92, 2009 | 10 | 2009 |
Managing trade-offs in call center agent scheduling: methodology and case study R Saltzman, V Mehrotra Proceedings of the 2007 summer computer simulation conference, 643-651, 2007 | 10 | 2007 |
The impact of a discharge holding area on the throughput of a pediatric unit R Saltzman, T Roeder, J Lambton, L Param, B Frost, R Fernandes Service Science 9 (2), 121-135, 2017 | 9 | 2017 |
The multi-day aircraft maintenance routing problem RM Saltzman, HI Stern Journal of Air Transport Management 102, 102224, 2022 | 8 | 2022 |
Using simulation to model improvements in pediatric bed placement in an acute care hospital J Lambton, T Roeder, R Saltzman, L Param, R Fernandes Jona: The Journal of Nursing Administration 47 (2), 88-93, 2017 | 8 | 2017 |
Comparing skill-based routing call center simulations using C programming and Arena models RB Wallace, RM Saltzman Proceedings of the Winter Simulation Conference, 2005., 9 pp., 2005 | 8 | 2005 |
An exact ceiling point algorithm for general integer linear programming RM Saltzman, FS Hillier Naval Research Logistics (NRL) 38 (1), 53-69, 1991 | 8 | 1991 |
Schedule-based group assignment using constraint programming TM Roeder, RM Saltzman INFORMS Transactions on Education 14 (2), 63-72, 2014 | 7 | 2014 |
Improving call center operations using performance-based routing strategies J Stanley, R Saltzman, V Mehrotra | 7 | 2007 |