| Structural estimation of callers' delay sensitivity in call centers Z Akşin, B Ata, SM Emadi, CL Su Management Science 59 (12), 2727-2746, 2013 | 183 | 2013 |
| Impact of delay announcements in call centers: An empirical approach Z Akşin, B Ata, SM Emadi, CL Su Operations Research 65 (1), 242-265, 2017 | 112 | 2017 |
| Customer learning in call centers from previous waiting experiences SM Emadi, JM Swaminathan Operations Research 66 (5), 1433-1456, 2018 | 33 | 2018 |
| Personalized priority policies in call centers using past customer interaction information BA Hathaway, SM Emadi, V Deshpande Management Science 68 (4), 2806-2823, 2022 | 24 | 2022 |
| Don’t call us, we’ll call you: An empirical study of caller behavior under a callback option BA Hathaway, SM Emadi, V Deshpande Management Science 67 (3), 1508-1526, 2021 | 20 | 2021 |
| A structural estimation approach to study agent attrition SM Emadi, BR Staats Management Science 66 (9), 4071-4095, 2020 | 19 | 2020 |
| Can “very noisy” information go a long way? an exploratory analysis of personalized scheduling in service systems S Emadi, R Ibrahim, S Kesavan Working paper (Jan. 2019), 2019 | 7 | 2019 |
| A structural estimation approach to agent attrition SM Emadi, BR Staats Available at SSRN 3180225, 2018 | 7 | 2018 |
| Impact of callers’ history on abandonment: Model and implications SM Emadi, JM Swaminathan Technical report, Working paper, 2017 | 6 | 2017 |
| Inferring consideration sets from heatmap data Z Ziaei, A Mersereau, SM Emadi, V Gargeya Available at SSRN 4363486, 2023 | 3 | 2023 |
| Data-driven priority policies to enhance customer service and revenue opportunities using past customer interaction information B Hathaway, S Emadi, V Deshpande Working paper, 2018 | 3 | 2018 |
| Queue now or queue later: An empirical study of callers’ redial behaviors BA Hathaway, SM Emadi, V Deshpande Working paper. Accessed June 14, 2023, https://kenaninstitute. unc. edu …, 2017 | 3 | 2017 |
| Diamonds in the Rough: Leveraging Click Data to Spotlight Underrated Products SM Emadi, S Modaresi, V Deshpande Kenan Institute of Private Enterprise Research Paper Forthcoming, 2023 | 1 | 2023 |
| Estimation and analysis of callers' behavior in call centers S Emadi Northwestern University, 2013 | 1 | 2013 |
| Intertemporal Pricing with Resellers: An Empirical Study of Product Drops D Steele, SM Emadi, S Kesavan Available at SSRN 3824987, 2024 | | 2024 |
| Testing the Exogeneity of Instrumental Variables and Regressors in Linear Regression Models Using Copulas SM Emadi arXiv preprint arXiv:2401.15253, 2024 | | 2024 |
O. Zeynep AksinKoc UniversityVerified email at ku.edu.tr
