| Modeling and forecasting call center arrivals: A literature survey and a case study R Ibrahim, H Ye, P L’Ecuyer, H Shen International Journal of Forecasting 32 (3), 865-874, 2016 | 137 | 2016 |
| Service times in call centers: Agent heterogeneity and learning with some operational consequences N Gans, N Liu, A Mandelbaum, H Shen, H Ye Borrowing strength: theory powering applications–A Festschrift for Lawrence …, 2010 | 81 | 2010 |
| Call center issue resolution estimation based on probabilistic models S Zhao, H Ye US Patent 8,787,552, 2014 | 23 | 2014 |
| Topic Modeling on Triage Notes With Semiorthogonal Nonnegative Matrix Factorization Y Li, R Zhu, A Qu, H Ye, Z Sun Journal of the American Statistical Association, 1-16, 2021 | 20* | 2021 |
| Call center arrivals: When to jointly forecast multiple streams? H Ye, J Luedtke, H Shen Production and Operations Management 28 (1), 27-42, 2019 | 18 | 2019 |
| Who may benefit from lower dosages of intravenous tissue plasminogen activator? Results from a cluster data analysis Y Dong, Y Han, H Shen, Y Wang, F Ma, H Li, Y Wang, Q Dong Stroke and Vascular Neurology 5 (4), 2020 | 17 | 2020 |
| A behavioral perspective on service center routing: The role of inertia A Schecter, KD Wowak, N Berente, H Ye, U Mukherjee Journal of Operations Management 67 (8), 964-988, 2021 | 7 | 2021 |
| Methods and systems for assessing the efficiency of call center operations H Ye, S Zhao US Patent 9,148,511, 2015 | 5 | 2015 |
| Adaptively leveraging external data with robust meta‐analytical‐predictive prior using empirical Bayes H Zhang, Y Shen, J Li, H Ye, AY Chiang Pharmaceutical Statistics 22 (5), 846-860, 2023 | 4 | 2023 |
| Demand estimation of mass‐gathering healthcare in developing countries: The case of Kumbh Mela in India T Zhao, H Ye, UK Mukherjee, D Chhajed Naval Research Logistics (NRL) 68 (8), 995-1017, 2021 | 3 | 2021 |
| Hazard rate estimation for call center customer patience time H Ye, LD Brown, H Shen IISE Transactions 52 (8), 890-903, 2020 | 3 | 2020 |
| Elective Surgery Sequencing and Scheduling under Uncertainty X Fu, J Qi, C Yang, H Ye Manufacturing & Service Operations Management, 2024 | 2 | 2024 |
| Recommending encounters according to the sociodemographic characteristics of patient strata can reduce risks from type 2 diabetes H Ye, UK Mukherjee, D Chhajed, J Hirsbrunner, C Roloff Plos one 16 (4), e0249084, 2021 | 2 | 2021 |
| Elective Surgery Sequencing and Scheduling under Uncertainty X Fu, J Qi, C Yang, H Ye Available at SSRN 4009507, 2022 | | 2022 |
| Data-driven Service Operations Management H Ye University of North Carolina at Chapel Hill, 2014 | | 2014 |
