Daniel Altman
Daniel Altman
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The Future of Frontline Research: Invited Commentaries
A Rafaeli, D Altman, DD Gremler, MH Huang, D Grewal, B Iyer, ...
Journal of Service Research 20 (1), 91-99, 2017
Classifying emotions in customer support dialogues in social media
J Herzig, G Feigenblat, M Shmueli-Scheuer, D Konopnicki, A Rafaeli, ...
Proceedings of the 17th Annual Meeting of the Special Interest Group on …, 2016
Digital Traces: New Data, Resources, and Tools for Psychological-Science Research
A Rafaeli, S Ashtar, D Altman
Current Directions in Psychological Science 28 (6), 560-566, 2019
Do customer emotions affect agent speed? An empirical study of emotional load in online customer contact centers
D Altman, GB Yom-Tov, M Olivares, S Ashtar, A Rafaeli
Manufacturing & Service Operations Management, 2020
Customer sentiment in web-based service interactions: Automated analyses and new insights
GB Yom-Tov, S Ashtar, D Altman, M Natapov, N Barkay, M Westphal, ...
Companion Proceedings of the The Web Conference 2018, 1689-1697, 2018
Exploring the usefulness of medical clowns in elevating satisfaction and reducing aggressive tendencies in pediatric and adult hospital wards
D Efrat-Triester, D Altman, E Friedmann, DLA Margalit, K Teodorescu
BMC health services research 21 (1), 1-14, 2021
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