Avishai Mandelbaum

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Sergey ZeltynIBM ResearchVerified email at il.ibm.com
Marty ReimanColumbia UniversityVerified email at columbia.edu
Petar MomcilovicTexas A&M UniversityVerified email at tamu.edu
Galit Yom-TovFaculty of Data and Decision Sciences, Technion - Israel Institute of TechnologyVerified email at technion.ac.il
Yariv N. MarmorThe Department of Industrial Engineering and Management at Braude College of EngineeringVerified email at braude.ac.il
Avigdor GalTechnion -- Israel Institute of TechnologyVerified email at technion.ac.il
Arik SenderovichYork University (Toronto, Canada)Verified email at yorku.ca
Mor ArmonyStern school of business, NYUVerified email at stern.nyu.edu
Ger KooleVrije Universiteit AmsterdamVerified email at vu.nl
Haipeng ShenInnovation and Information Management, HKU Business SchoolVerified email at hku.hk
Matthias WeidlichHumboldt-Universität zu BerlinVerified email at hu-berlin.de
Linda ZhaoUniversity of PennsylvaniaVerified email at wharton.upenn.edu
Boaz CarmeliIBM Research - HaifaVerified email at il.ibm.com
Zohar FeldmanBosch Center for Artificial IntelligenceVerified email at il.bosch.com
Ward WhittProfessor in IEOR Department at Columbia UniversityVerified email at columbia.edu
Paul D. FeiginTechnionVerified email at ie.technion.ac.il
Alexander StolyarUniversity of Illinois at Urbana-ChampaignVerified email at illinois.edu
Rami AtarTechnionVerified email at ee.technion.ac.il
Sem BorstHoogleraar Wiskunde, Technische Universiteit EindhovenVerified email at tue.nl
Paul S. AdlerUniversity of Southern CaliforniaVerified email at marshall.usc.edu

Avishai Mandelbaum

Other namesAvi Mandelbaum

Professor of Service Engineering, Operations Research, Statistics

Verified email at technion.ac.il - Homepage

Stochastic Processes Statistics Queueing Science & Theory Healthcare Operations Call or Contact Centers


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
Telephone call centers: Tutorial, review, and research prospects N Gans, G Koole, A Mandelbaum Manufacturing & Service Operations Management 5 (2), 79-141, 2003	2177	2003
Statistical analysis of a telephone call center: A queueing-science perspective L Brown, N Gans, A Mandelbaum, A Sakov, H Shen, S Zeltyn, L Zhao Journal of the American statistical association 100 (469), 36-50, 2005	1184	2005
Designing a call center with impatient customers O Garnett, A Mandelbaum, M Reiman Manufacturing & Service Operations Management 4 (3), 208-227, 2002	825	2002
Queueing models of call centers: An introduction G Koole, A Mandelbaum Annals of Operations Research 113, 41-59, 2002	582	2002
Dimensioning large call centers S Borst, A Mandelbaum, MI Reiman Operations research 52 (1), 17-34, 2004	517	2004
From project to process management: An empirically-based framework for analyzing product development time PS Adler, A Mandelbaum, V Nguyen, E Schwerer Management science 41 (3), 458-484, 1995	451	1995
Scheduling flexible servers with convex delay costs: Heavy-traffic optimality of the generalized cμ-rule A Mandelbaum, AL Stolyar Operations Research 52 (6), 836-855, 2004	422	2004
On patient flow in hospitals: A data-based queueing-science perspective M Armony, S Israelit, A Mandelbaum, YN Marmor, Y Tseytlin, GB Yom-Tov Stochastic systems 5 (1), 146-194, 2015	408	2015
Strong approximations for Markovian service networks A Mandelbaum, WA Massey, MI Reiman Queueing Systems 30, 149-201, 1998	380	1998
Server staffing to meet time-varying demand OB Jennings, A Mandelbaum, WA Massey, W Whitt Management Science 42 (10), 1383-1394, 1996	370	1996
Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue S Zeltyn, A Mandelbaum Queueing Systems 51 (3), 361-402, 2005	350	2005
Discrete flow networks: Bottleneck analysis and fluid approximations H Chen, A Mandelbaum Mathematics of operations research 16 (2), 408-446, 1991	320	1991
Staffing of time-varying queues to achieve time-stable performance Z Feldman, A Mandelbaum, WA Massey, W Whitt Management Science 54 (2), 324-338, 2008	301	2008
Getting the most out of your product development process PS Adler, A Mandelbaum, V Nguyen, E Schwerer Harvard business review 74 (2), 134-&, 1996	286	1996
Erlang-R: A time-varying queue with reentrant customers, in support of healthcare staffing GB Yom-Tov, A Mandelbaum Manufacturing & Service Operations Management 16 (2), 283-299, 2014	236*	2014
Empirical evaluation of a queueing network model for semiconductor wafer fabrication H Chen, JM Harrison, A Mandelbaum, A Van Ackere, LM Wein Operations Research 36 (2), 202-215, 1988	231	1988
Adaptive behavior of impatient customers in tele-queues: Theory and empirical support E Zohar, A Mandelbaum, N Shimkin Management Science 48 (4), 566-583, 2002	226	2002
Staffing many-server queues with impatient customers: Constraint satisfaction in call centers A Mandelbaum, S Zeltyn Operations research 57 (5), 1189-1205, 2009	224	2009
Symmetric statistics, Poisson point processes, and multiple Wiener integrals EB Dynkin, A Mandelbaum The Annals of Statistics, 739-745, 1983	211	1983
Strong approximations for time-dependent queues A Mandelbaum, WA Massey Mathematics of Operations Research 20 (1), 33-64, 1995	205	1995

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