| Staffing call centers with uncertain demand forecasts: A chance-constrained optimization approach I Gurvich, J Luedtke, T Tezcan Management science 56 (7), 1093-1115, 2010 | 148 | 2010 |
| Dynamic Control of N-Systems with Many Servers: Asymptotic Optimality of a Static Priority Policy in Heavy Traffic T Tezcan, JG Dai Operations Research 58 (1), 94-110, 2010 | 128 | 2010 |
| Service systems with heterogeneous customers: Investigating the effect of telemedicine on chronic care B Rajan, T Tezcan, A Seidmann Management Science 65 (3), 1236-1267, 2019 | 112 | 2019 |
| Many-server diffusion limits for G/Ph/n+GI queues JG Dai, S He, T Tezcan | 103 | 2010 |
| State space collapse in many-server diffusion limits of parallel server systems JG Dai, T Tezcan Mathematics of Operations Research 36 (2), 271-320, 2011 | 97 | 2011 |
| Optimal control of parallel server systems with many servers in heavy traffic JG Dai, T Tezcan Queueing Systems 59 (2), 95-134, 2008 | 74 | 2008 |
| Optimal workflow decisions for investigators in systems with interruptions G Dobson, T Tezcan, V Tilson Management Science 59 (5), 1125-1141, 2013 | 70 | 2013 |
| Can yardstick competition reduce waiting times? N Savva, T Tezcan, Ö Yıldız Management Science 65 (7), 3196-3215, 2019 | 67 | 2019 |
| Optimal control of distributed parallel server systems under the Halfin and Whitt regime T Tezcan Mathematics of operations research 33 (1), 51-90, 2008 | 63 | 2008 |
| Routing and staffing in customer service chat systems with impatient customers T Tezcan, J Zhang Operations research 62 (4), 943-956, 2014 | 60 | 2014 |
| Low-cost side channel remote traffic analysis attack in packet networks S Kadloor, X Gong, N Kiyavash, T Tezcan, N Borisov 2010 IEEE International Conference on Communications, 1-5, 2010 | 55 | 2010 |
| Hazard rate scaling of the abandonment distribution for the GI/M/n+ GI queue in heavy traffic J Reed, T Tezcan Operations Research 60 (4), 981-995, 2012 | 51 | 2012 |
| Control of systems with flexible multi-server pools: a shadow routing approach AL Stolyar, T Tezcan Queueing Systems 66 (1), 1-51, 2010 | 50 | 2010 |
| Shadow-routing based control of flexible multiserver pools in overload AL Stolyar, T Tezcan Operations Research 59 (6), 1427-1444, 2011 | 35 | 2011 |
| Robust design and control of call centers with flexible interactive voice response systems T Tezcan, B Behzad Manufacturing & Service Operations Management 14 (3), 386-401, 2012 | 31 | 2012 |
| Hospital readmissions reduction program does not provide the right incentives: Issues and remedies K Arifoğlu, H Ren, T Tezcan Management Science 67 (4), 2191-2210, 2021 | 29 | 2021 |
| Stability analysis of N-model systems under a static priority rule T Tezcan Queueing Systems 73, 235-259, 2013 | 27 | 2013 |
| Proactive customer service: operational benefits and economic frictions K Delana, N Savva, T Tezcan Manufacturing & Service Operations Management 23 (1), 70-87, 2021 | 26 | 2021 |
| Determining the optimal configuration of hospital inpatient rooms in the presence of isolation patients E Pinker, T Tezcan Operations Research 61 (6), 1259-1276, 2013 | 26 | 2013 |
| Stability analysis of parallel server systems under longest queue first G Baharian, T Tezcan Mathematical Methods of Operations Research 74 (2), 257-279, 2011 | 19 | 2011 |
Jim DaiCornell University and The Chinese University of Hong Kong, ShenzhenVerified email at cornell.edu
