| The dark side of AI-powered service interactions: Exploring the process of co-destruction from the customer perspective D Castillo, AI Canhoto, E Said The Service Industries Journal 41 (13-14), 900-925, 2021 | 103 | 2021 |
| How organisations generate and use customer insight E Said, EK Macdonald, HN Wilson, J Marcos Journal of Marketing Management 31 (9-10), 1158-1179, 2015 | 51 | 2015 |
| Surviving the pandemic: Remote working in the Maltese Public Service during the COVID-19 outbreak F Bezzina, V Cassar, V Marmara, E Said Frontiers in Sustainability 2, 644710, 2021 | 11 | 2021 |
| Influencing Factors Affecting Young People’s Attitude Towards Online Advertising: A Systematic Literature Review I De Battista, F Curmi, E Said International Review of Management and Marketing 11 (3), 58, 2021 | 6 | 2021 |
| Corporate reputation, service quality and attitude toward price: The case of an energy utility A Caruana, E Said, L Williams, K Krentler Proceedings of the 1999 Academy of Marketing Science (AMS) Annual Conference …, 2014 | 3 | 2014 |
| Model of Academic Teachers Communication Competencies Management M Spychała, E Said, A Branowska Innovations in Industrial Engineering, 160-173, 2021 | 2 | 2021 |
| Examining FoMO triggered by retargeted advertisements on young people I De Battista, F Curmi, E Said The 4th Economics, Business and Organization Research Conference, Poland …, 2021 | 2 | 2021 |
| Perceptions of physicians and pharmacists on hospital physician-pharmacist collaboration: A qualitative insight J Sciberras, E Said, M Cordina Springer, 2013 | 2 | 2013 |
| Customer Insight in Start-ups: A Systematic Literature Review A Rosiello, E Said, F Bezzina European Conference on Management, Leadership & Governance, 511-XIII, 2021 | 1 | 2021 |
| Political Campaign Success Predictors from Social Media Financing. F Curmi, E Said, C Attard Journal of Management Policy & Practice 20 (5), 2019 | 1 | 2019 |
| Audiences’ experiences of the Valletta 2018 brand E Said Valletta 2018 Foundation, 2018 | 1 | 2018 |
| The value of market research information: how do clients of market research services construct value from their usage of market research information? E Said Cranfield University, 2011 | 1 | 2011 |
| When Chatbots Fail: Exploring Customer Responsibility Attributions of Co-Created Service Failures: An Abstract D Castillo, A Canhoto, E Said Celebrating the Past and Future of Marketing and Discovery with Social …, 2022 | | 2022 |
| The Perceived Value of Church, Independent, and State Schools’ Employer Brands Among School Teachers in Malta M Sghendo, E Said Education 3 (2), 154-187, 2022 | | 2022 |
| Is-sondaġġi fil-ħajja tal-Maltin MT Vassallo, C Xuereb, M Mangion, A Grima, E Said, M Fsadni, ... University of Malta. Campus FM, 2022 | | 2022 |
| Retargeted advertisements’ influential factors and fear of missing out on young peoples’ attitude I De Battista, F Curmi, E Said Academy of Marketing, 2021 | | 2021 |
| Forced chatbot interactions–investigating the role of customer expectations in assigning attributions for chatbot failure D Castillo, A Canhoto, E Said University of Zaragoza, 2021 | | 2021 |
| How do gamified quantified self experiences increase physical activity and well-being? Competitive, collaborative and coopetitive treatments EM Grech, M Briguglio, E Said The International Laboratory for Experimental and Behavioural Economics, 2020 | | 2020 |
| Service failures in co-created, AI-powered service encounters: exploring customer attribution of responsibility D Castillo, A Canhoto, E Said European Marketing Academy, 2020 | | 2020 |
| The Effect of Automated Service Interactions on Customer Value–A Review and Research Agenda D Castillo, A Domingos Canhoto, E Said Academy of Management Proceedings 2019 (1), 12318, 2019 | | 2019 |
Hugh N. WilsonProfessor of Marketing, Warwick Business SchoolVerified email at wbs.ac.uk
