Galit Yom-Tov

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Avishai MandelbaumProfessor of Service Engineering, Operations Research, StatisticsVerified email at technion.ac.il
Anat RafaeliProfessor of Organizational BehaviorVerified email at rafaeli.net
Yariv N. MarmorThe Department of Industrial Engineering and Management at Braude College of EngineeringVerified email at braude.ac.il
Mor ArmonyStern school of business, NYUVerified email at stern.nyu.edu
Carri ChanColumbia Business SchoolVerified email at columbia.edu
Jing DongColumbia UniversityVerified email at columbia.edu
Gabriel Bastián EscobarVerified email at cscj.cl
Pnina FeldmanQuestrom School of Business, Boston UniversityVerified email at bu.edu
Elad Yom-TovMicrosoft ResearchVerified email at yom-tov.info
Daniel AltmanTechnion - Israel Institute of TechnologyVerified email at campus.technion.ac.il
Antonio CastellanosTechnion – Israel Institute of TechnologyVerified email at campus.technion.ac.il
Avi ParushIsrael Institute of TechnologyVerified email at technion.ac.il
yishai ofranHematology departmant Rambam Health Care Campus Haifa ISRAELVerified email at rambam.health.gov.il
Inneke VAN NIEUWENHUYSEUHasselt, KU LeuvenVerified email at uhasselt.be
Raïsa CarmenResearch Institute Nature and Forest (INBO)Verified email at inbo.be
Andrew DawAssistant Professor of Data Sciences and Operations, USC MarshallVerified email at usc.edu
Jamol PenderCornell Verified email at cornell.edu
Johan van LeeuwaardenProfessor of Stochastic Operations Research, Tilburg UniversityVerified email at tilburguniversity.edu
Fiona SloothaakMathematics, University of EindhovenVerified email at tue.nl
Navot AkivaBar Ilan University / Navot.AIVerified email at cs.biu.ac.il

Galit Yom-Tov

Faculty of Data and Decision Sciences, Technion - Israel Institute of Technology

Verified email at technion.ac.il - Homepage

Service Science and Engineering Healthcare Operations Queueing Models Operations Research


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On Patient Flow in Hospitals: A Data-Based Queueing-Science Perspective M Armony, S Israelit, A Mandelbaum, YN Marmor, Y Tseytlin, GB Yom-Tov Stochastic Systems 5 (1), 146-194, 2015	365	2015
Erlang-R: A time-varying queue with reentrant customers, in support of healthcare staffing GB Yom-Tov, A Mandelbaum Manufacturing & Service Operations Management 16 (2), 283-299, 2014	212*	2014
When to use Speedup: An Examination of Service Systems with Returns CW Chan, GB Yom-tov, G Escobar Operations Research 62 (2), 462-482, 2014	123*	2014
The Impact of Delay Announcements on Hospital Network Coordination and Waiting Times J Dong, E Yom-Tov, GB Yom-Tov Management Science 65 (5), 1969–1994, 2019, 2019	115	2019
Service Systems with Slowdowns: Potential Failures and Proposed Solutions J Dong, P Feldman, GB Yom-Tov Operations Research 63 (2), 305-324, 2015	59*	2015
Queues in Hospitals: Queueing Networks with ReEntering Customers in the QED Regime (QED = Quality- and Efficiency-Driven) G Yom-Tov Technion-Israel Institute of Technology, Faculty of Industrial and …, 2010	39*	2010
Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights GB Yom-Tov, S Ashtar, D Altman, M Natapov, N Barkay, M Westphal, ... WWW 18 Companion: The 2018 Web Conference Companion, 1689-1697, 2018	31	2018
Do customer emotions affect agent speed? An empirical study of emotional load in online customer contact centers D Altman, GB Yom-Tov, S Ashtar, M Olivares, A Rafaeli Manufacturing & Service Operations Management 23 (4), 854-875, 2021, 2020	21	2020
The co-production of service: modeling service times in contact centers using Hawkes processes A Daw, A Castellanos, GB Yom-Tov, J Pender, L Gruendlinger arXiv preprint arXiv:2004.07861, 2020	13	2020
A patient-centered information system (myED) for emergency care journeys: design, development, and initial adoption M Westphal, GB Yom-Tov, A Parush, N Carmeli, A Shaulov, C Shapira, ... JMIR Formative Research 4 (2), e16410, 2020	10	2020
When do service employees smile? Response‐dependent emotion regulation in emotional labor S Ashtar, GB Yom‐Tov, N Akiva, A Rafaeli Journal of Organizational Behavior 42, 1202–1227, 2021, 2021	9	2021
Do customer emotions affect worker speed? an empirical study of emotional load in online customer contact centers D Altman, S Ashtar, M Olivares, GB Yom-Tov Manuscript submitted for publication, 2019	8	2019
Balancing admission control, speedup, and waiting in service systems GB Yom-Tov, CW Chan Queueing Systems 97, 163–219, 2021, 2021	7*	2021
An Invitation Control Policy for Proactive Service Systems: Balancing Efficiency, Value and Service Level GB Yom-Tov, L Yedidsion, Y Xie Manufacturing & Service Operations Management 23 (5), 1077-1095, 2021, 2020	7	2020
Silent Abandonment in Contact Centers: Estimating Customer Patience from Uncertain Data A Castellanos, GB Yom-Tov, Y Goldberg working paper, 2019	7	2019
Opportunities, Tools, and New Insights: Evidence on Emotions in Service from Analyses of Digital Traces Data A Rafaeli, GB Yom-Tov, S Ashtar, D Altman Emotions and Service in the Digital Age (Research on Emotions in …, 2020	6	2020
State-Dependent Estimation of Delay Distributions in Fork-Join Networks N Carmeli, GB Yom-Tov, OJ Boxma MSOM, 2022	5	2022
Data-based resource-view of service networks: Performance analysis, delay prediction and asymptotics N Carmeli, A Mandelbaum, G Yom-Tov Ph. D. thesis, Technion-Israel Institute of Technology 7 (8), 2020	5	2020
The restricted Erlang-R queue: finite-size effects in service systems with returning customers JSH van Leeuwaarden, BWJ Mathijsen, F Sloothaak, GB Yom-Tov arXiv preprint arXiv:1612.07088, 2016	5	2016
The role of specialized hospital units in infection and mortality risk reduction among patients with hematological cancers YO Raïsa Carmen, Galit Yom-Tov, Inneke Van Nieuwenhuyse, Bram Joubert PLoS ONE 14 (3), e0211694, 2019	4	2019

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