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Sihan Ding
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On the estimation of the true demand in call centers with redials and reconnects
S Ding, G Koole, RD van der Mei
European Journal of Operational Research 246 (1), 250-262, 2015
252015
Fluid approximation of a call center model with redials and reconnects
S Ding, M Remerova, RD van der Mei, B Zwart
Performance Evaluation 92, 24-39, 2015
242015
Optimal call center forecasting and staffing under arrival rate uncertainty
S Ding, G Koole
Working paper, 2014
102014
Call centers with a postponed callback offer
B Legros, S Ding, R van Der Mei, O Jouini
Or Spectrum 39, 1097-1125, 2017
92017
A METHOD FOR ESTIMATION OF REDIAL AND RECONNECT PROBABILITIES IN CALL CENTERS
S Ding, G Koole, R van der Mei
Simulation Conference (WSC), 2013 Winter, 181-192, 2013
72013
Optimal call center forecasting and staffing
S Ding, G Koole
Probability in the Engineering and Informational Sciences 36 (2), 254-263, 2022
42022
Workforce Management in Call Centers: Forecasting, Staffing and Empirical studies
S Ding
22016
Multi-class Fork-Join queues & The stochastic knapsack problem
S Ding
12011
Call center data analysis and model validation
G Koole, S Li, S Ding
arXiv preprint arXiv:2402.19209, 2024
2024
Literature Review Call Center
S Ding
2014
Performance analysis of multi-class fork-join queues
S Ding
Stochastics, 2011
2011
MODELS FOR FORECASTING-BASED MILITARY MANPOWER PLANNING
S Ding
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Articles 1–12