| Control of patient flow in emergency departments, or multiclass queues with deadlines and feedback J Huang, B Carmeli, A Mandelbaum Operations Research 63 (4), 892-908, 2015 | 163 | 2015 |
| Excursion-based universal approximations for the Erlang-A queue in steady-state I Gurvich, J Huang, A Mandelbaum Mathematics of Operations Research 39 (2), 325-373, 2014 | 43 | 2014 |
| Refined models for efficiency-driven queues with applications to delay announcements and staffing J Huang, A Mandelbaum, H Zhang, J Zhang Operations Research 65 (5), 1380-1397, 2017 | 36 | 2017 |
| Beyond heavy-traffic regimes: Universal bounds and controls for the single-server queue J Huang, I Gurvich Operations Research 66 (4), 1168-1188, 2018 | 35 | 2018 |
| On the Taylor expansion of value functions A Braverman, I Gurvich, J Huang Operations Research 68 (2), 631-654, 2020 | 21 | 2020 |
| To pool or not to pool: Queueing design for large-scale service systems P Cao, S He, J Huang, Y Liu Operations Research 69 (6), 1866-1885, 2021 | 19 | 2021 |
| A unified approach to diffusion analysis of queues with general patience-time distributions J Huang, H Zhang, J Zhang Mathematics of Operations Research 41 (3), 1135-1160, 2016 | 11* | 2016 |
| Diffusion approximations for open Jackson networks with reneging J Huang, H Zhang Queueing Systems 74 (4), 445-476, 2013 | 6 | 2013 |
| Asymptotically optimal control of make-to-stock systems X Gao, J Huang Mathematics of Operations Research 49 (2), 948-985, 2024 | 5 | 2024 |
| Dynamic routing in a distributed parallel many-server service system: the effect of ξ-choice P Cao, Z Zhong, J Huang European Journal of Operational Research 294 (1), 219-235, 2021 | 4 | 2021 |
| Asymptotically optimal control of omnichannel service systems with pick-up guarantees X Gao, J Huang, J Zhang Operations Research 72 (4), 1739-1748, 2024 | 3 | 2024 |
| Mind your own customers and ignore the others: Asymptotic optimality of a local policy in multi-class queueing systems with customer feedback J Yang, J Huang, Y Liu IISE Transactions 54 (4), 363-375, 2022 | 3 | 2022 |
| Appointment-driven service systems with many servers J Huang, A Mandelbaum, P Momčilović Queueing Systems 100 (3), 529-531, 2022 | 2 | 2022 |
| Capacity Allocation and Scheduling in Two-Stage Service Systems with Multiclass Customers Z Zhong, P Cao, J Huang, SX Zhou Manufacturing & Service Operations Management 26 (5), 1842-1859, 2024 | 1 | 2024 |
| Optimal Pricing for Queueing Systems with Loss-Averse Customers J Cao, HK Chen, Y Guo, J Huang Working paper, 2024 | | 2024 |
| Asymptotic Optimal Scheduling of V-Systems with Deadlines and Customer Abandonment P Cao, J Huang, J Xie Queueing Models and Service Management 6 (2), 29-58, 2023 | | 2023 |
